About Firstcall
FirstCall is a global business advisory and risk management company providing personal protection, work place stability and crisis advisory services to Fortune 1000 corporate security departments and family offices.
The Story Behind FirstCall
With 20 years of experience in emerging and high-risk markets, and with a special focus on Mexico and LATAM, FirstCall delivers confidence and peace of mind by providing experienced and trusted security professionals. Additionally, we have global capabilities to meet the needs of our clients anywhere in the world. FirstCall provides highly personalized solutions to the challenges of doing business in today’s dynamic global marketplace.
Client-Focused Approach
For more than two decades, FirstCall has helped clients address their most complex and challenging security related problems. Our client list includes multinational corporations, government agencies, small and mid-sized businesses, non-profit organizations, and individual clients. Our solutions mitigate our clients’ security related business risks allowing them to remain competitive in the ever-changing global market place.
OFFERING A CONSULTATIVE APPROACH
Our Difference
FirstCall services combine the best of vehicle tracking technology with a 24/7 bilingual staff of trained, knowledgeable professionals. FirstCall’s comprehensive system provides more coverage than any other in the major metropolitan areas of Mexico, along the Mexican-American border region and beyond.
Core Values
Honesty, Integrity, Reliability, Respect, Ethics.
The IMPACT OF OUR CORE VALUES AS A KEY SUCCESS FACTOR:
Client Care: We are dedicated to serving our clients.
Employee Excellence: We are committed to our employees’ professional development and personal achievement.
Service Quality: Commitment to service excellence at every level of the organization.
Innovation: We continually explore new ideas and methods in order to increase the value we provide to our clients.
Responsiveness: Our clients can depend on a timely response wherever and whenever they need assistance across the globe.
Global Security Operations Center
Our Operations Center in Mexico City works 24/7 to prepare and coordinate services worldwide with the support of our regional offices, which facilitates FirstCall’s radio and time of action from strategic locations to all over the world.
Its purpose is to guide and accompany organizations to counteract their risks, defend the integrity of their brand, employees and international travelers improve their operational efficiency, give and receive timely and effective response to crisis, guarantee business continuity and minimize losses to adverse events.
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If you want to learn more about our Ethics Code please click here